Company Policies

Payment Security

When you shop with Indoor Gardens, you are backed by our security guarantee. Each order is transmitted on a secure server (SSL) that encrypts all of your personal information before it is sent to us. Our encryption process ensures that the information you provide is protected against unauthorized access. Sensitive cardholder information is not stored in our website database, or anywhere else by our company, assuring that your information is always protected. Indoor Gardens will not sell, rent, trade or disclose your personally identifiable information to anyone. The Indoor Gardens website may contain links to other websites. Although we do not provide any personally identifiable information to these companies, we cannot guarantee your privacy once you leave the Indoor Gardens website.


Billing & Delivery Addresses

Any order with a shipping address different from the billing address will require an image of the card holder’s driver’s license as proof of card ownership, to be faxed or emailed prior to the order being processed. Otherwise, we will ship to the billing address. This policy is to protect the cardholder as well as Indoor Gardens from fraudulent credit card charges.


Indoor Gardens accepts Visa, MasterCard, Discover, and American Express credit cards, PayPal, bank wire transfers and money orders on all website orders. Cash and credit card payment is accepted at our retail stores. When mailing a Money Order please submit your order on our website and include the order number with your payment. Credit Card payments are processed at the time the order is placed. Most orders are shipped within 24-48 hours of the order being placed. Orders shipped direct from our suppliers may take longer than orders shipped from our warehouse. Made to order products, shipped direct from our suppliers, may take up to 7-14 days to ship.


Freight Policy

Indoor Gardens does not generally include freight in its base pricing to assure that the customer receives the lowest cost possible. There are some products that meet specific order values, that are shipped prepaid, but we have not added the freight cost to our selling price. Adding freight to the product cost inflates the cost of the product beyond the actual freight cost. We offer variable freight alternatives to provide our customers the lowest total cost. See our Shipping and Returns Policy for details. 


Innovative and Science Based Horticulture Products

Indoor Gardens offers state-of-the-art, innovative, plant science based horticulture products for nearly every home, commercial or institutional growing application. Achieving high growth and yields is more than just applying plant nutrients and supplements; successful grows require a complete understanding of the plant species and its specific needs during each stage of the growing cycle.


Superior Customer Service

Indoor Gardens sells primarily to consumer and commercial growers, and institutional end users with superior customer service for all customers. Customer service personnel are trained to expedite your website order at the lowest possible cost and grow center personnel are trained in both outdoor and indoor gardening techniques and available to help you with your project.